Privacy Policy for Innate Perspectives

Introduction

Innate Perspectives (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users (“you”).

This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable laws, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), Australian Privacy Principles (APPs), and other relevant laws in the United States, European Union, and Australia.

By using our services, you consent to the practices described in this Privacy Policy.

If you do not agree, please refrain from using our offerings.

Data We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, mailing address.

Payment information (processed securely via third-party payment processors).

Any other information you voluntarily provide when interacting with us.

Technical Data:

IP address, browser type, device information, and operating system.

Usage data, such as how you interact with our website, applications, and tools.Sensitive Data:Information collected for courses, assessments, or coaching may include sensitive details provided voluntarily.

Such data will be handled with additional safeguards.

How We Use Your Information

We use your information for the following purposes:

To deliver, maintain, and improve our products and services.

To process payments and manage transactions.To communicate with you, including sending updates, newsletters, or promotional materials.

To personalise your experience and tailor our offerings to your needs.

To comply with legal obligations and enforce our terms of service.

To enhance security and prevent fraudulent or malicious activity.

Sharing Your Information

We do not sell your personal information.

However, we may share your data with the following third parties for legitimate business purposes:

Service Providers:

OpenAI: For AI-powered services, including Better-US.ai.

Go High-Level: For marketing, membership management, and communication.

AWS (Amazon Web Services): For secure data storage and hosting.Payment Processors:Third-party payment providers to process transactions securely.

Legal Authorities:

When required to comply with applicable laws, regulations, or legal processes.

Children's Privacy

Our services are not directed to children under the age of 13 (or the age of majority in your jurisdiction).

We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided us with personal data should contact us immediately at [email protected].

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website and gather usage data. These technologies help us:

Understand user behavior and preferences.

Provide personalized experiences and targeted advertisements.Improve site performance and functionality.

You can control your cookie preferences through your browser settings.

Please note that disabling cookies may affect the functionality of our website and services.

For more information, please review our [Cookie Policy].

Third-Party Links

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third parties. We encourage you to review their privacy policies before providing them with any personal information.

Legal Basis for Processing (for GDPR Compliance)

For users in the European Union, we process your personal data under the following legal bases:

Consent:

When you have given us clear consent to process your data for a specific purpose (e.g., receiving marketing emails).

Contract:

When processing is necessary to fulfill a contract we have with you (e.g., providing access to our services).

Legal Obligation:

When processing is required to comply with the law.

Legitimate Interests:

When processing is necessary for our legitimate business interests, provided these are not overridden by your rights.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

When your data is no longer needed, we securely delete or anonymise it.

Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will take appropriate steps to notify affected individuals and relevant authorities as required by law.

Notification will include details of the breach, the data involved, and any steps you can take to protect yourself.

Opt-Out Rights

You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

Please note that even if you opt out of marketing communications, we may still send you service-related messages (e.g., account updates or transactional emails).

Use of Third-Party Providers

We rely on reputable third-party providers to deliver our services:

OpenAI:

For AI-powered functionality in products like Better-US.ai. OpenAI adheres to strict privacy and security practices to protect your data.

Go High-Level:

For managing membership, communication, and marketing efforts.

AWS (Amazon Web Services):

For secure hosting and storage of data. While we take all reasonable measures to ensure the security of your data, we are not responsible for issues arising from these providers’ platforms outside of our control.

Security Measures

We implement robust technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

These include:

Encryption of sensitive data.

Regular security audits.

Secure access protocols for our systems and applications.

Dispute Resolution

All disputes arising from or related to this Privacy Policy will be resolved exclusively in Brisbane, Australia, under Australian law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

Data Protection Officer (DPO)

If you have concerns about how your data is handled, you can contact our Data Protection Officer at:

Name: Brooklyn Eller

Email:[email protected]

Phone:+61404065064

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email:[email protected]

Mailing Address: 412 Boundary Road Dakabin QLD Australia, 4503

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: 15 January 2025